Advertisements Membership Claim Process : Genesis Medical Scheme Membership Claim Process : Genesis Medical Scheme

Name of the Organization : Genesis Medical Scheme


Type of Facility : Membership Claim Process

Head Office : Observatory


 Genesis Medical Scheme Member Claims Process

Medical aid claims and payments :

** At Genesis, all claims are processed within 24 hours and are paid within 30 days of receipt. All claims received are checked and audited for completeness and accuracy before payment. Members must always check their monthly statements to ensure that the services were in fact rendered.

Related : Join Genesis Medical Scheme Online Application :

** Claims can be scanned and emailed to Genesis to claims AT

Postal Address

Alternatively, paper claims can be posted or hand delivered to Genesis at :

The Terraces,

4th Floor,

Black River Park,

Fir Street,

Observatory, 7925


P.O. Box 5467,

Cape Town, 8000

** Always ensure that your claim(s) reflect your membership number clearly.

** Service providers are paid directly, unless a receipt is attached to a claim, in which case we will refund the member.

Has my claim been paid?

Members that have provided Genesis with their cell phone details, will receive an sms when a refund has been paid to them. Alternatively,login on this website or use your smartphone app to view your personal claim details.

Be smart with one less card to carry :

** The Genesis smartphone app is an exciting new initiative that utilises the power of technology to improve your member experience.

** It is a free, personalised and convenient tool that both you and your dependants can now use to stay in touch and up to date, managing your most important medical aid information from the palm of your hand, 24/7. And, the beauty is, you will have one less card to carry!

See also Application For Provider Of Goods & Services : Municipality

One less card to carry for you and your dependants :

** Your electronic membership card displays all the information which is currently displayed on your actual membership card.

** In addition, it also displays your membership status, e.g. “active” / “suspended” etc.

** Your electronic membership card can be used to display or email to a healthcare service provider.

Handy Infographic on how to use the app :

** All main members who have already registered as a website user with their membership number and secure password, will be able to login to the app.

** If you have not previously registered as a website user, you can do so via the Member Login section on this page, or directly via the “Registration” function on the app.

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