Advertisements Grant Customer Support Request : South African Social Security Agency Grant Customer Support Request : South African Social Security Agency

Organization Name : SASSA South African Social Security Agency


Facility Name : Grant Customer Support Request

Applicable For : Individuals who are currently unemployed


SASSA Grant Customer Support Request

Just follow the below steps to Submit your Grant Customer Support Request.

Related / Similar Service : SRD SASSA Update Your SAPO Branch

How to Submit Request?

Please follow these instructions to submit your request:


** Type the information on the form. The form must NOT be compleated by pen

** The applicant must be unemployed

** All fields marked with an “*” must be filled

** Mark the relevant box with X

** After completing the form with correct and complete information, click “Email” to open an email page then click “SEND” on the email page

Download the Application Form :


1. What is the meaning of Pending status?

The application is in progress, when verification is completed, the applicant will receive a SMS notification of the outcome. Only those with status Approved will receive the SMS notification with a website link to submit bank details or to select a bank for cash transfer if unbanked.


2. If I applied in May 2020 and get approved, will I receive double payment in June 2020?

The Payment for May will be paid, and the application will be re-validated in June, and if the applicant still meets the criteria, the June payment will also be processed. These payment may not necessarily come in one lump-sum payment, or on the same day either.

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3. Can I use another person’s account if I do not have a bank account neither a cell Phone?

Where an applicant does not have a bank account, he/she must indicate from the drop down list the nearest bank through which they want to be paid. Money will therefore be paid into the applicant’s cellphone number.

Where an applicant does not have a bank account and does not have a cell phone registered in his/her name, the payment will be made through the post office.

4. How are payments for this grant going to be done?

Payment shall be done through direct deposit into your own Bank Account or Through cash transfer option which goes to the cell phone and can be cashed at the bank ATM of your choice.

Applicants who do not have a bank account will be able to select a bank of their choice between the following 4 banks to receive a cash transfer payment






Where no choice is made as to how to receive the payment, SASSA will send the payment through the Post Office. All asylum seekers and special permit holders will be paid through the post office, where a personal appearance, with the revant documents will be required to prove identity before payment is affected.


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