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eaab.org.za Lodge Complaint Online : Estate Agency Affairs Board

eaab.org.za Lodge Complaint Online : Estate Agency Affairs Board

Name of the Organization : Estate Agency Affairs Board

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Status of Facility : Lodge Complaint Online

Head Office : Johannesburg

Website https://www.eaab.org.za/home

EAAB Lodge Complaint Online

Lodge a complaint against an Estate Agent :

Guidelines for initiating a complaint with the Estate Agency Affairs Board :

** Send the form only once in respect of the same complaint to avoid duplication which may delay the investigation of your complaint.

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Related : Companies & Intellectual Property Commission How to Lodge a Complaint : www.sanotify.com/5019.html

** Should you not be contacted by our offices within 14 days of lodging this form with us, please contact our call centre on 011 731 5600.

** Once you have been provided with a reference number for your complaint, you will be notified by the Board of the progress of your complaint.

** Please refrain contacting the Board regarding the progress of your complaint unless more than 8 weeks have elapsed from the Board- s last communication with you.

** The Estate Agency Affairs Board does not have jurisdiction over the actions of estate agents in their private capacity.

** The Estate Agency Affairs Board is not a civil court and cannot usurp the powers of one.

** Should your complaint be referred to a disciplinary enquiry you will have to be present to testify against the respondent agent.

** Should any correspondence sent to the address as provided by the complainant be returned by the postal authorities, we will summarily close our file.

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** Any further documentation requested by the Board in respect of a complaint should be sent directly to the specified person at the number/address provided.

** Should your complaint be deemed to be founding a possible claim against the Fidelity Fund you will be contacted by our claims department who may request further information from you.

** A claim will only be considered after finalization or suspension of your complaint.

Please take note of the following :

** This complaint initiates an investigation and could lead to disciplinary action against the respondent.

Please note that the Estate Agency Affairs Board does not have the authority to, inter alia :

** Order the estate agent to reimburse you or pay damages to you;

** Cancel, interpret or enforce a contract;

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** Prevent an eviction;

** Order any party to do or refrain from carrying out any action;

** Stop or intervene in any civil proceedings instituted against you;

** Resolve labour disputes.

** Should your complaint be in relation to one of the above, we urge you to obtain independent legal advice.

 

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