dws.gov.za Customer Care : South Africa Water & Sanitation

Organisation : Department of Water & Sanitation (DWS)

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Service Name : Customer Care

Country : South Africa

Industry : Government

Service/ Product : Water & Sanitation

Website : https://www.dws.gov.za/CustomerCare/ContactUs.aspx

DWS Customer Care

Department of Water & Sanitation (DWS) Head Office Contact Information

Switchboard:

Tel : 012 336 7500

Toll Free:

Tel : 0800 200 200

Presidential Hotline:

Tel : 17737

Fraud & Corruption:

Tel : 0800 701 701

info [AT] dws.gov.za

Chief of Staff – Ministry: Mr Sikhumbuzo Zondo:

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Cell : 072 743 0606

Email : zondos [AT] dws.gov.za

Director – General: Dr Sean Phillips:

Tel : 012 336 7573

Email : MdakaneP [AT] dws.gov.za

Head of Office – Deputy Minister Mr Mahlobo: Mr Thami Bembe:

Cell : 066 125 8256

Email : bembet [AT] dws.gov.za

Head of Office – Deputy Minister Ms Magadzi: Mr Thulani Maseti:

Cell : 071 680 6465

Email : masetit [AT] dws.gov.za

Departmental Spokesperson: Mr Sputnik Ratau:

Tel : 012 336 6813

Cell : 082 874 2942

Email : RatauS [AT] dws.gov.za

Revenue Management:

revenue [AT] dws.gov.za

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Water Use Authorisations enquiries:

WULAinfo [AT] dws.gov.za

DWS Provincial Contacts

Department of Water & Sanitation (DWS) Head Office Provincial Contacts

POSTAL ADDRESS	TELEPHONE & FAX	PHYSICAL ADDRESS
EASTERN CAPE
Private Bag X7485KING WILLIAM’S TOWN 5600	Tel: (043) 604 5400Fax: (043) 642 6032	2 Hargreaves AveKING WILLIAMS TOWN 5600
FREE STATE
PO Box 528BLOEMFONTEIN 9300	Tel: (051) 405 9000Fax: (051) 430 8146	Bloem Plaza2nd Floor, c/o Charlotte Maxeke & East Burger Streets BLOEMFONTEIN Advertisements 9300
GAUTENG
Private Bag X995PRETORIA 0001	Tel: (012) 392 1300Fax: (086) 274 3717	285 Francis Baard StreetBothongo Plaza East PRETORIA 0001
KWAZULU-NATAL
PO Box 1018DURBAN 4000	Tel: (031) 336 2700Fax: (031) 336 2849	Southern Life Building9th Floor 88 Joe Slovo Street DURBAN 4000
MPUMALANGA
Private Bag X11259NELSPRUIT Advertisements 1200	Tel: (013) 759 7300Fax: (013) 759 7525	Prorom Buildingc/o Brown & Paul Kruger Streets NELSPRUIT 1200
NORTH WEST
Private Bag X5MMABATHO 2735	Tel: (018) 387 9500	Cnr Dr. James Moroka Drive and Sekame RoadMega City Complex Unit 99 Sekame Street MMABATHO 2735
NORTHERN CAPE
Private Bag X6101KIMBERLEY 8300	Tel: (053) 830 8800/6 7600Fax: (053) 836 7692	28 Central RoadBeaconsfield KIMBERLY 8301
LIMPOPO PROVINCE
Private Bag X9506Polokwane 0700	Tel: (015) 290 1200Fax: (015) 295 2295	Azmo Place49 Joubert Street POLOKWANE 0700
WESTERN CAPE
Private Bag X16SANLAMHOF 7532	Tel: (021) 941 6000Fax: (021) 941 6100	52 Voortreker RoadSpectrum Building BELLVILLE 7530And3 Blackenberg Street Sigma Building Advertisements Bellville 7530

About DWS :

The Department of Water and Sanitation (DWS) is the custodian of South Africa’s water resources. It is primarily responsible for the formulation and implementation of policy governing this sector.

While striving to ensure that all South Africans gain access to clean water and dignified sanitation, the department also promotes effective and efficient water resources management to ensure sustainable economic and social development.

Mission:

As the sector leader, our mission is to serve the people of South Africa by:

** making a positive impact on our country and its people as custodians of our water and sanitation resources, and as innovative and committed partners in the drive for sustainable development;

** being service and delivery oriented. We strive to get it right the first time, every time, on time – ensuring that our citizens are provided with water and sanitation services they deserve;

** leading our sector and enable partners with knowledge and capacity to ensure that all water services are delivered;

** being committed to innovation and use cutting edge technology as a catalyst of positive change, connecting our people and enabling them to work anywhere anytime;

** having a heart that values our investment in our people. We provide them with a caring and trusting environment that encourages personal development and is a breeding ground for talent.

Our Values:

** Transparency – we fulfil our mandate in an ethical and open manner

** Respect – we respect each other, as well as our clients, and the needs of our citizens

** Excellence – we are leaders and innovators in our sector who get it right on time every time

** Everyone – we are a caring employer who through teamwork serves South Africa’s people

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