How to Use of e-Siyakhokha : Ekurhuleni Metropolitan Municipality
Organization : Ekurhuleni Metropolitan Municipality
Head Quarters: Ekurhuleni
Facility : How To Use Of E-Siyakhokha
Website : https://siyakhokha.ekurhuleni.gov.za/
How To Use E-Siyakhokha?
Siyakhokha is the City of Ekurhuleni’s online system, designed to make it faster and easier to interact with the City.
Related / Similar Service :
Ekurhuleni Licensing & Permits Online Registration
Ekurhuleni Metropolitan Municipality Pay Your Rates & Taxes Online
Siyakhokha offers our residents, businesses, government, and the City, the convenience of online services, while at the same time reducing the carbon footprint, and saving time and money.
1. Access the Website Siyakhokha
2. Register on the Siyakhokha Portal
3. Complete the Registration Form
4. Activate your profile via Email link or SMS Activation Code
5. Login to the Siyakhokha Portal
6. Update your Profile Details
7. Link your Municipal Accounts
8. Add your Banking Details
9. View your Municipal Statements
10. Make Payment for your Municipal Account (Once-Off Payment/ Recurring Debit Order/ Masterpass)
11. View Payment History/Status
12. View Consumption (Water/ Electricity)
13. Log a Complaints/ Compliments
Instructions
Please complete the registration form to register on Siyakhokha as per the instructions below
** First Name – your name/s used before your surname.
** Last Name – your family name after your name/s.
** RSA ID Number – your valid RSA ID number.
** Username – a unique name that you can use to log in to Siyakhokha.
** Password/ Confirm Password – a password to secure your Siyakhokha account. Please repeat the same password for both fields to avoid typographical errors. The password has to be at least 6 characters long and contain at least 1 uppercase character, 1 lowercase character, a numeric character and a special character eg. !,@,#,$,%,&,*.
** Mobile Number / Confirm Mobile Number – this is your principle Mobile Number that you regularly check. Please repeat the same Mobile Number for both field to avoid typographical errors.
** Email Address/ Confirm Email Address – this is your principle email that you regularly check. Please repeat the same email address for both field to avoid typographical errors.
** Use Email Address OR Mobile Number
** Please note required fields are marked with a Red Asterisks
Payment Benefits
It is convenient and payment is made on a secure site. Payment confirmation is received immediately. However, payments made through online banking reflects within 48 hours.
FAQs On E-Siyakhokha
Frequently Asked Questions (FAQs) On eRegister
1. Can I pay my account with my credit card?
Yes you can. Download the Masterpass™ app for your preferred Bank. You can then pay using any VISA or Mastercard from the website or mobile application. Payment using Credit or debit card on the site will be available shortly.
2. How do I remove a municipal bill from my Siyakhokha profile?
Log on to the Siyakhokha site. Select the “My Profiles” option under “Municipal Services” in the main menu. Click on the “Edit” button of the desired account. Click on “Unlink Account” button.
3. How do I reset my password?
On the https://siyakhokha.ekurhuleni.gov.za/?AspxAutoDetectCookieSupport=1 home page, select the “Login” option to the top right of the page. Then select the relevant “Forgot Username & Password” option and follow the steps to reset your password and recover your username.
4. How do I register on Siyakhokha?
Visit the Siyakhokha home page and select the “Register” option at the top right of the page. To complete the registration process you will need the following:
** Your Personal Details, Valid Email address and RSA ID No.
Helpdesk
Please contact our Support Desk on 011 999 5102 for any website-related queries, or our support Email at siyakhokha [AT] ekurhuleni.gov.za should you require further information.
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