GEMS Customer Call Centre Number : Government Employees Medical Scheme

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GEMS Customer Call Centre Number : Government Employees Medical Scheme

Name of the Company : GEMS


Head Office : Cape Town

Industry : Government

Service/Products : Public Services, Medical Scheme Services


GEMS Customer Call Centre Number

Members :

General Enquiries :

GEMS Call Centre : 0860 00 4367 (View the Call Centre IVR Flow Chart for members)

Fax : 0861 00 4367

Related / Similar Post GEMS Government Employees Medical Scheme Claims Process

Emergency number : 0800 44 4367 (available 24-hours)

Confidential fraud line : 0800 21 22 02

Email : enquiries AT

GEMS Call Centre operating hours :

** Monday to Friday 08h00 – 17h00

** Saturday 08h00 – 12h00

GEMS E-mail Address

General enquiries: enquiries AT

Chronic authorisations: chronicauths AT

Chronic medicine supply: chronicdsp AT

Compliments: compliments AT

Complaints: complaints AT

Events: events AT


Hospital: hospitalauths AT

Suggestions: suggestions AT

GEMS Contact Address

Postal Address :


Private Bag X782

Cape Town, 8000

Call: X782

Confidential HIV/Aids line :

Tel: 0860 436 736

Send a ‘please call me’ to: 083 843 6764

Fax: 0800 436 7329

Prospective Members :

SMS : your PERSAL/PERSOL number to 083 450 4367 and a GEMS call centre agent will call you at a convenient time.

Email : join AT

Healthcare Providers :

GEMS Call Centre: 0860 436 777 (View the Call Centre IVR Flow Chart for Providers)

Fax: 0861 00 4367

Email: enquiries AT

HR Practitioners :

Email: premiums AT

Media :

Media enquiries can be referred to Martina Nicholson Associates.

Email: martina AT

GEMS Walk-in Centres Address

Province Street address

East London



Shop LG36, Lower Level, Gillwell Shopping Centre, Cnr Gilwell Road and Fleet Street

Savoy Complex, Unit 11and 12A, Nelson Mandela Drive





Bloem Plaza, Shop 124, Charlotte Maxeke Street

Gold Fields Mall, Shop 51A, Cnr Strateway and Buiten Street




Pretoria- Arcadia


Traduna House, 118 Jorrisen Street, Ground Floor, Cnr. Jorrisen and Civic Boulevard (opposite Civic Centre)

Sancardia Building, Shop 51Cnr. Stanza Bopape and Steve Biko Streets, Arcadia





Shop 1, 52 Market Street

Unit G3, Metropolitan Centre




eMalahleni (Witbank)


Shop No. 18, Nedbank Centre, 30 Brown Street, Nelspruit CBD

Safeways Crescent Centre, Shop S67, Cnr. President and Swartbos Streets, Die Heuwel






City Mall, Shop 101, Cnr OR Tambo and President Street, Klerksdorp CBD

Mmabatho Megacity, Shopping Centre, Shop 39, c/o Sekame and James Moraka Streets, Mmabatho

Self-help Kiosks Eastern Cape :

Location  Physical Address
GEMS Walk in Centre, Mthatha Savoy Complex, Unit 11 and 12A, Nelson Mandela Drive
Mthatha Nelson Mandela Academic Hospital Umtata Central, Mthatha, 5100
Bisho Department of Health Dept. of Health, Bisho, 5605
* GEMS Walk in Centre, East London 13A Surrey Road, Vincent, East London
Livingston Hospital Standford Rd, Port Elizabeth, 6020
Schuin Villa Pharmacy 322 Cape Rd, Port Elizabeth

Self-help Kiosks Northern Cape :

Location  Physical Address
GEMS Walk in Centre, Kimberley New Park Centre, Shop 14, Bultfontein Wayand Lawson Street
GEMS Walk in Centre, Upington 61A Market Street
Kuruman Palmae Pharmacy Shop 9, Palmgate Shopping Centre, 22 Main Street, Kuruman, 8460

Self-help Kiosks Western Cape :

Location  Physical Address
GEMS Walk in Centre, Cape Town Constitution House, 124 Adderley Street
Pollsmoor Correctional Services Steenberg Rd, Tokai, Cape Town
Khayelitsha Alpha Pharmacy Plot 40805, Site B, Nonkqubela Link, Sulani Dr, Cape Town, 7784
GEMS Walk in Centre, Worcester Mountain Mill Shopping Centre, Shop 125 A and B, Mountain Mill Drive
Medical Centre Pharmacy, George Cnr York Street and Gloucester Lane, George, 6529
Paarl Dischem Pharmacy Shop 95, Paarl Mall, Cecilla Road and Nuwe Vlei Street, Paarl, 7620


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