Ekurhuleni Metropolitan Municipality Customer Care

Ekurhuleni Metropolitan Municipality Customer Care

Organisation : Ekurhuleni Metropolitan Municipality

Service Name : Customer Care

Headquarters : Ekurhuleni

Industry : Government

Service/ Product : Payment & Account-Related Services

Website : https://ekurhuleni.gov.za/for-me/customer-care-centres/

Ekurhuleni Customer Care

Ekurhuleni Metropolitan Municipality Customer Care

Alberton Customer Care Centre:

Address: Alwyn Taljaard Street, Alberton, 1449

Tel: +2711-999-2100

CRM Telephone: 011 999 2643

Benoni Customer Care Centre:

Address: Corner Tom Jones street and Elston Avenue, Benoni, 1501

Tel: +2711-999-6322

Fax: +2711-741-6312

Customer Relations Manager (CRM): Gift Mashiya

CRM Tel: 011 999 9358

Boksburg Care Centre Centre:

Address: Trichardt street, Boksburg, 1460

Telephone: +2711-999-5100

Fax: +2711-899-4467

Customer Relations Manager (CRM): Aubrey Langa (Acting)

CRM Tel: 011 999 1411

Brakpan Customer Care Centre:

Address: Corner Escombe road and Elliot Avenue, Brakpan, 1541

Tel: +2711-999-8068

Fax: +2711-999-8152

Customer Relations Manager (CRM): Rebotile Motau

CRM Telephone: 011 999 3694

Daveyton Customer Care Centre:

Address: Corner Eiselen street and Mocke Street, Daveyton, 1520

Tel: +2711-999-6300

Fax: +2786-633-9205

Customer Relations Manager (CRM): Vusi Mbede

Email: Vusi.Mbed@ekurhuleni.gov.za

CRM Tel: 011 999 7357

Duduza Customer Care Centre:

Address: 3001 Nala Street, Nigel, 1496

Tel: +2711-999-9050

Fax: +2711-999-9377

Customer Relations Manager (CRM): Colly Mohlala

CRM Telephone: 011 999 8002

Edenvale Customer Care Centre:

Address: Corner Van Riebeeck and Hendrik Potgieter, Edenvale, 1609

Tel: +2711-999-2900

Fax: +2711-456-0238

Customer Relations Manager (CRM): Khosi Dlamini

CRM Tel: 011 999 1520

Etwatwa Customer Care Centre:

Address: Corner Eiselen street and Chris Hani Drive, Etwatwa

Tel: +2711-999-6300

Fax: +2711-999-7100

Customer Relations Manager (CRM): Deborah Marumo

CRM Tel: 011 999 3678

Germiston Customer Care Centre:

Address: 78C President street, Germiston, 1401

Tel: +2711 999-1664 / 0520

Fax: +2786 633 4692

Customer Relations Manager (CRM): Robert Pienaar

CRM Telephone: 011 999 0624

Katlehong 1 Customer Care Centre:

Address: 2098 Masakhane Street, Katlehong, 1431

Tel: +2711-999-0001

Fax: +27011-999-1756

Customer Relations Manager (CRM): Themba Thebe

CRM Tel: 011 999 2796

Katlehong 2 Customer Care Centre:

Address: 335 Sontonga Street, Katlehong, 1431

Tel: +2711-999-1553

Fax: +2786-621-9946

Customer Relations Manager (CRM): Sonya Kraai

CRM Tel: 011 999 5014

Kempton Park Customer Care Centre:

Address: Corner C.R.Swart Road and Pretoria Road, Kempton Park, 1619

Tel: +2711-999-3519

Fax: +2711-975-1484

Customer Relations Manager (CRM): Isaac Bangilizwe

CRM Telephone: 011 999 8272

Kwa Thema Customer Care Centre:

Address: Corner Moshoeshoe and Tshaka Street, Kwa-Thema

Tel: +2711-999-8300

Fax: +2711-999-8839

Customer Relations Manager (CRM): Andries Nkabinde

CRM Tel: 011 999 8915

Nigel Customer Care Centre:

Address: 145 Hendrik Verwoerd Street, Nigel, 1491

Tel: +2711-999-9050

Fax: +2711-814-4972

Customer Relations Manager (CRM): Ivy Nkosi

CRM Tel: 011 999 1886

Springs Customer Care Centre:

Address: Corner Plantation Road and South Main Reef Road, Springs, 1559

Tel: +2711-999-8300

Fax: +2711-999-8728

Customer Relations Manager (CRM): Bafana Zemo

CRM Tel: 011 999 5533

Tembisa 01 Customer Care Centre:

Address: Corner George Nyanga and Andrew Mapheto Drive, Tembisa

Tel: +2711-999-4800

Fax: +2786-636-5096

Customer Relations Manager (CRM): Tebogo Molefe

CRM Tel: 011 999 4237

Tembisa 2 Customer Care Centre:

Address: 9044 Corner Solomon Mahlangu Drive and Madiba Drive, Tembisa, 1632

Tel: +2711-999-4800

Customer Relations Manager (CRM): Makhosazana Dhladhla

CRM Tel: 011 999 3111

Thokoza Customer Care Centre:

Address: 3521 Moepshe Street, Thokoza, 1426

Customer Relations Manager (CRM): Helen Naidoo

CRM Tel: 011 999 2796

Tsakane Customer Care Centre:

Address: 10890 Zulu Street, Tsakane, 1550

Customer Relations Manager (CRM): Pappa Mokebe

CRM Tel: 011 999 3974

Vosloorus Customer Care Centre:

Address: Barry Marais Road, Boksburg

Tel: +2711-999-5100

Fax: +27011-437-2122

Relations Manager (CRM): Sammy Mohoaladi

CRM Tel: 011 999 5742

Ekurhuleni Customer Care Centres

Ekurhuleni Metropolitan Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information.

The following services are rendered at all customer care areas:

** Payment and account-related services;

** Lodging and following up of all complaints;

** Provision of information related to all services in the Metro;

** Liaison with and referral to line departments where necessary;

** Booking of facilities and services;

** Provision of a multi-purpose community care front desk;

** Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and

** Switchboard and call centre related services.

These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.