Bitou Municipality Customer Care & Office Address

Organisation : Bitou Municipality

Service Name : Customer Care

Headquarters : Bitou

Industry : Government

Service/ Product : Municipality Services

Website : https://www.bitou.gov.za/customer-care-0

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Bitou Municipality Customer Care

Our Customer Care department can be contacted on 044 501 3174/5, and we will respond to your query within 24 hours. After hours 086 124 8686

Related / Similar Contact : Joe Gqabi District Municipality Customer Care

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Bitou Municipality Customer care involves putting systems in place to maximise our customers’ satisfaction with our business.

** It is a prime consideration for every business – our profitability depends on keeping our customers happy.

** Customer Care Department is there to act as an intermediate between you, our valued customer.

** Our Customer Care consultants have undergone extensive Customer Care training to ensure that they are able to assist you we strive to deliver excellent service to both our internal and external customers.

** Our Customer Care department can be contacted on 044 501 3174/5, and we will respond to your query within 24 hours.

** After hours 086 124 8686

** You can fax us on 044 533 3485.

** Email us at CustomerCare AT plett.gov.za

Bitou Municipality Office Address

Municipal Buildings

4 Sewell Street

Plettenberg Bay

6600

Customer Care Helpline: 086 124 8686

Bitou Municipality Office Hours:

Monday – Thursday

07h30 – 16h30

Friday

07h30 – 13h30

T: 044 501 3000

Electricity T: 044 501 3000

Financial Services T: 044 501 3000

Roads T: 044 501 3000

Bitou Municipality Corporate Services

Director of Department: Mrs. Misiwe T Mpahlwa

Tel: 044 501 3425

Email: mmpahlwa [AT] plett.gov.za

Performance Agreement

Executive Secretary: Nicole Levendal

Tel: 044 501 3357

Email: nlevendal [AT] plett.gov.za

Administration:

Manager: Mrs. Tanya Wildeman

Telephone: 044 501 3000

Email: records [AT] plett.gov.za

Registry & Archives:

Registry Head: Mr. Ghoardro Booysen

Telephone: 044 533 3068

Email: gjbooysen [AT] plett.gov.za

Objectives:

** The municipality consists of various departments which are responsible for their own field of expertise.

** Due to the shortage of adequate office space these municipal services are decentralized.

** Therefor the Customer Care Call Centre is the one central point of contact with the municipality which can bridge the gap in ascertaining which department can best assist in any situation.

** We strive to enhance coordination of complaints and communication between customers and the various technical teams